Patients & Visitors
Everything you need for your visit — from admissions and patient portal access to visitor guidelines, directories, and support services.
MyChart Patient Portal
Access your health records, view test results, request prescription refills, schedule appointments, and communicate with your care team — all from the convenience of your phone or computer.
MyChart Frequently Asked Questions (FAQs)
Admissions
Learn what to expect during the admissions process, what to bring, and how to prepare for your hospital stay at Central Peninsula Hospital.
Main Lobby Registration Desk
Monday – Friday: 5:30 AM – 8:00 PM
Saturday – Sunday: 8:00 AM – 8:00 PM
Someone is available to answer calls 24/7 at (907) 714-4404.
Outpatient / Day Surgery
Phone: (907) 714-5922
Hours: Monday – Friday, 7:00 AM – 3:30 PM
Registration Information
The Admissions/Registration area is located in the main lobby of the hospital. Additional registration offices are situated within the Emergency Department (ED) for patients presenting after-hours or requiring immediate medical assessment.
If you have a pre-scheduled outpatient procedure, imaging scan, or lab work, please arrive on time. You will need to provide photo identification, insurance cards, and sign consent forms. An identification band will be prepared for you before you proceed to the respective department.
For scheduling, you can contact:
- Imaging/Radiology Scheduling: (907) 714-4420
- Mammography Scheduling: (907) 714-4542
Need help? You can email us at admissionscontactus@cpgh.org.
Visiting Hours & Guidelines
General visiting hours are 8:00 AM to 8:00 PM daily. Special units may have different hours. Please check with the nursing station for specific department guidelines.
Medical Records
Request copies of your medical records. Requests can be made in person, by mail, or through MyChart. Processing typically takes 5-10 business days.
How to Request Your Medical Records
The Health Information Management (Medical Records) Department is open Monday through Friday, 8:00 AM to 4:30 PM (closed weekends and holidays). Our office is located in the River Tower medical office building.
To protect your privacy against identity theft, we verify your identity for every request. Photo ID must be presented upon record pick-up. Spouses or representatives can pick up records only if you have signed an authorization designating them.
Birth Registration & Documentation
Central Peninsula Hospital reports all birth data to the State of Alaska Bureau of Vital Statistics. Parents complete a birth certificate worksheet in the hospital prior to discharge.
How to Get a Copy:
CPH does not retain copies of birth certificate worksheets. To order official copies of birth certificates, you must apply directly with the State of Alaska Bureau of Vital Statistics.
Social Security Number:
If you check "Yes" on the pink birth certificate worksheet to request a Social Security card, the State Department of Vital Statistics will submit the child's information to the SSA once registered. If you checked "No" or left it blank, you must apply in person at the local Social Security office or via www.ssa.gov.
HIPAA and Patient Confidentiality
Central Peninsula Hospital is committed to safeguarding your medical privacy and the confidentiality of your health information. We are required by law to notify you of our privacy practices and patient rights under HIPAA.
Official document outlining situations where info can be shared, patient rights, and complaint workflows.
Specific privacy provisions for patients receiving care at Serenity House Treatment Center.
Patient or family concerns should be brought to our attention by contacting the unit manager, the Privacy Officer, or the Director of Quality Management at (907) 714-4791.
Printable Forms & Authorization
Download and fill out required hospital forms, release authorizations, and patient guides prior to your arrival.
Notice of Privacy Practice (NPP)
Official notice detailing how medical information about you may be used and disclosed.
Authorization to Release Information
Required form to request your medical records or authorize disclosure to other providers.
Consent to Treat a Minor
Form giving consent to medical treatment of a child in the absence of a parent or guardian.
Partnering for Action Guide
Consumer healthcare education guide for active patient involvement.
Ask Me 3 Patient Guide
Key questions to ask your healthcare provider during any clinical consultation.
Patient Financial Services
We work with you to understand your bill and explore payment options. Financial counselors are available to assist with payment plans and financial assistance programs.
Billing & Insurance OptionsFrequently Called Numbers
Direct telephone lines, emergency contacts, clinic coordinates, and outpatient rehabilitation numbers for CPH services.
Patient Advocacy
Our patient advocates are here to address your concerns, answer questions, and ensure you have a positive experience during your time at Central Peninsula Hospital.
Patient Advocates investigate concerns voiced by patients, their representatives, or visitors. We value your feedback and use it to improve patient care and support workflows.
How to Contact Patient Advocacy
- Phone Line: (907) 714-4779 or (907) 714-4780
- Email: patientadvocacy@cpgh.org
- Drop Box Locations: CPH Main Lobby and the Med-Surg/ICU Family Lounge
- Mailing Address: Central Peninsula Hospital, Attn: Patient Advocacy, 250 Hospital Place, Soldotna, AK 99669
Special Services & Greeting Cards
We offer interpreter services, spiritual care, notary services, and printable greeting cards to send a warm message to current patients.
Spiritual Care Services
Volunteer Chaplains are on call 24 hours a day. Sanctuary is located in the Mountain Tower near the elevator. Phone: (907) 714-4610.
Integrative Touch Therapies
The 'M' Technique (gentle, structured touch) is available to reduce stress and anxiety. Phone: (907) 714-4500.
Notary Public
Free notary services are available Monday through Friday, 8:00 AM to 4:30 PM for patients. Contact HR at ext. 4772 or call the operator.
Foreign Language & Sign Interpreters
Arrangements can be made for sign language or foreign language translation via telephonic Language Line. Ask any staff member.
Mail, Flowers & Balloons
Mail is delivered daily. Mylar balloons and flowers can be delivered to patient rooms. Stargazer lilies are prohibited due to respiratory sensitivities. Latex balloons are not allowed in the facility.
Send a Patient Greeting Card
Send a personalized, printed greeting card directly to your friend or loved one currently admitted at Central Peninsula Hospital. Our volunteers print and deliver them daily.
Submit Patient GreetingDirections & Parking
How to find us at 250 Hospital Place, Soldotna, Alaska. Access driving directions, entrance parking details, and facility walking maps.
From Kenai Spur Highway
Heading Northwest (towards Kenai), turn left on Marydale Street. Continue straight. Turn left at Hospital Place.
From Sterling Highway
Heading South (towards Homer), turn right on Binkley Street. Continue straight until Marydale Street, turn left on Marydale, then turn left at Hospital Place.
Self-Care Toolkit
Support your health and wellness journey. Access stress management tips, nutrition guidelines, and facility walking paths.
Self-Care and Wellness Tools
Research indicates that positive self-care, simple gratitude practices, daily walks, and proper sleep play a critical role in clinical recovery outcomes.
- Exercise & Walks: Maintain cardiovascular tone by walking the hospital loop using our Facility Walking Map.
- Gratitude Practice: Simply documenting three positive occurrences daily is clinically proven to lower stress hormones.
- Mindful Nutrition: Review our nutrition articles and healthy habits on the Lifestyle Medicine page.